---
title: Support Policies | Support
description: SLA, Contact information, hours of operation, case priorities, and more
---

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2. [Support Policies](https://support.precisionostech.com/knowledge/support-policies)

# Support Policies

 SLA, Contact information, hours of operation, case priorities, and more

- [PrecisionOS Service Level](https://support.precisionostech.com/knowledge/precisionos-service-level)
- [System Status & Known Issues Page](https://support.precisionostech.com/knowledge/system-status-known-issues-page)
- [Cancellation Policy](https://support.precisionostech.com/knowledge/cancellation-policy)

- [BodyWorks](https://support.precisionostech.com/knowledge/bodyworks#main-content)

    - [Using Tools and Features](https://support.precisionostech.com/knowledge/bodyworks#using-tools-and-features)
- [Getting Started](https://support.precisionostech.com/knowledge/getting-started#main-content)

    - [Initial Setup](https://support.precisionostech.com/knowledge/getting-started#initial-setup)
    - [Hardware Basics](https://support.precisionostech.com/knowledge/getting-started#hardware-basics)
    - [Product Resources and Training Guides](https://support.precisionostech.com/knowledge/getting-started#product-resources-and-training-guides)
    - [Implementation Resources](https://support.precisionostech.com/knowledge/getting-started#implementation-resources)
    - [PrecisionOS Free Trial and Subscription Tiers](https://support.precisionostech.com/knowledge/getting-started#precisionos-free-trial-and-subscription-tiers)
    - [Updates & Changes](https://support.precisionostech.com/knowledge/getting-started#updates-changes)
- [Using PrecisionOS](https://support.precisionostech.com/knowledge/using-precisionos#main-content)

    - [PrecisionOS Applications](https://support.precisionostech.com/knowledge/using-precisionos#precisionos-applications)
    - [Capturing & Sharing Media](https://support.precisionostech.com/knowledge/using-precisionos#capturing-sharing-media)
    - [Collaborate Mode (Multi-User)](https://support.precisionostech.com/knowledge/using-precisionos#collaborate-mode-multi-user)
    - [Demo Best Practices](https://support.precisionostech.com/knowledge/using-precisionos#demo-best-practices)
    - [General VR Features & Functions](https://support.precisionostech.com/knowledge/using-precisionos#general-vr-features-functions)
    - [PrecisionOS Dashboard](https://support.precisionostech.com/knowledge/using-precisionos#precisionos-dashboard)
    - [Health & Safety](https://support.precisionostech.com/knowledge/using-precisionos#health-safety)
    - [Learn How to Use the PrecisionOS Software](https://support.precisionostech.com/knowledge/using-precisionos#learn-how-to-use-the-precisionos-software)
- [Troubleshooting](https://support.precisionostech.com/knowledge/troubleshooting#main-content)

    - [Setup & Configuration Issues](https://support.precisionostech.com/knowledge/troubleshooting#setup-configuration-issues)
    - [Connecting to Wi-Fi](https://support.precisionostech.com/knowledge/troubleshooting#connecting-to-wi-fi)
    - [Collaborate Session Issues (multi-user)](https://support.precisionostech.com/knowledge/troubleshooting#collaborate-session-issues-multi-user)
    - [Hardware Issues](https://support.precisionostech.com/knowledge/troubleshooting#hardware-issues)
    - [Cadaverlab](https://support.precisionostech.com/knowledge/troubleshooting#cadaverlab)
- [Support Policies](https://support.precisionostech.com/knowledge/support-policies)

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