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System Status & Known Issues Page

What is the purpose of the System Status & Known Issues page? How do I know if there’s a known issue affecting my app or service?

Answer:
The System Status & Known Issues page provides updates on known technical issues, outages, or disruptions that may impact the performance of PrecisionOS applications and services.
Any active issues will be posted on this support page as soon as they are identified. Updates will be shared here until the issue is fully resolved.
Scheduled Maintenance will be posted on this support page 24 hours ahead of scheduled downtime.

🟢 FractureLab App Not Launching on Meta Horizon Managed Headsets – Resolved

Resolved: July 25, 2025

We’re pleased to report that the issue affecting the FractureLab app on headsets configured using Meta Horizon Managed Services (QFB) has been successfully resolved.

✅ Resolution Summary

The issue, which previously caused the app to display a screen with three endless dots and fail to launch, has been addressed. The app is now functioning as expected on all affected devices.

📲 Required Action

To ensure the fix is applied:

  • Put on your headset

  • Connect to Wi-Fi

  • The FractureLab app will automatically install

  • Once installed, launch the app, and it should work normally

📩 Need Help?

If you continue to experience issues after following the steps above, please contact our support team at support@precisionostech.com for further assistance.