---
title: Troubleshooting PrecisionOS VR | Support
description: An organized collection of troubleshooting  resources for dealing with common issues, where you can also find avenues to any further support required.
---

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1. [Support](https://support.precisionostech.com/knowledge)
2. [Troubleshooting PrecisionOS VR](https://support.precisionostech.com/knowledge/troubleshooting-precisionos-vr)

# Troubleshooting PrecisionOS VR

 An organized collection of troubleshooting resources for dealing with common issues, where you can also find avenues to any further support required.

- [AO Pelvis Imaging App](https://support.precisionostech.com/knowledge/ao-pelvis-imaging-app-issue-when-pressing-start-too-quickly)

## Setup & Configuration Issues

- [My VR hands disappear when I start the Cadaverlab Application?](https://support.precisionostech.com/knowledge/my-vr-hands-disappear-when-i-start-the-cadaverlab-application)
- [Updating the Cadaverlab](https://support.precisionostech.com/knowledge/updating-the-cadaverlab)
- [PrecisionOS Mobile App: Why don’t I see my queued app in VR?](https://support.precisionostech.com/knowledge/precisionos-mobile-app-why-dont-i-see-my-queued-app-in-vr)
- [PrecisionOS Mobile App: Troubleshooting "App Not Installed" Error in VR](https://support.precisionostech.com/knowledge/precisionos-mobile-app-troubleshooting-app-not-installed-error-in-vr)
- [How do I update my Meta Quest 2 or Meta Quest software?](https://support.precisionostech.com/knowledge/how-do-i-update-my-meta-quest-2-or-meta-quest-software)
- [Troubleshooting ArborXR Home Boot-Up Issue](https://support.precisionostech.com/knowledge/troubleshooting-1)
- [Troubleshooting guardian zone issues](https://support.precisionostech.com/knowledge/troubleshooting-guardian-zone-issues)

See less ▼

## Connecting to Wi-Fi

- [Find the MAC address for Meta Quest Headsets](https://support.precisionostech.com/knowledge/find-the-mac-address-for-meta-quest-headsets)
- [Can't connect to Wi-Fi](https://support.precisionostech.com/knowledge/im-having-trouble-connecting-to-wi-fi-with-my-oculus-quest-2-or-quest)

## Collaborate Session Issues (multi-user)

- [Unable to start or join a Collaborate session](https://support.precisionostech.com/knowledge/unable-to-join-a-collaborate-session)
- [Headset sleep timeout](https://support.precisionostech.com/knowledge/headset-sleep-timeout)
- [Checking your application version](https://support.precisionostech.com/knowledge/confirming-application-version)
- [Muting or unmuting your microphone on Meta Quest](https://support.precisionostech.com/knowledge/muting-or-unmuting-your-microphone-on-meta-quest)

## Hardware Issues

- [My headset won't power on / How to fix headset black screen](https://support.precisionostech.com/knowledge/how-to-fix-oculus-quest-black-screen)
- [How do I factory reset my Meta Quest 2 headset?](https://support.precisionostech.com/knowledge/reasons)
- [I'm stuck, I can't log-in](https://support.precisionostech.com/knowledge/why-have-my-hands-disappeared)
- [How can I avoid having a headache while using my headset?](https://support.precisionostech.com/knowledge/how-can-i-avoid-having-a-headache-while-using-my-headset)

## Cadaverlab

- [Cadaverlab: Recovering From a Headset Sleep or Power State Issue](https://support.precisionostech.com/knowledge/cadaverlab-recovering-from-a-headset-sleep-or-power-state-issue)

- [PrecisionOS.ai](https://support.precisionostech.com/knowledge/precisionos-ai)
- [Getting Started with PrecisionOS VR](https://support.precisionostech.com/knowledge/getting-started-with-precisionos-vr#main-content)

    - [Initial Setup](https://support.precisionostech.com/knowledge/getting-started-with-precisionos-vr#initial-setup)
    - [Hardware Basics](https://support.precisionostech.com/knowledge/getting-started-with-precisionos-vr#hardware-basics)
    - [Product Resources and Training Guides](https://support.precisionostech.com/knowledge/getting-started-with-precisionos-vr#product-resources-and-training-guides)
    - [Implementation Resources](https://support.precisionostech.com/knowledge/getting-started-with-precisionos-vr#implementation-resources)
    - [PrecisionOS Free Trial and Subscription Tiers](https://support.precisionostech.com/knowledge/getting-started-with-precisionos-vr#precisionos-free-trial-and-subscription-tiers)
    - [Updates & Changes](https://support.precisionostech.com/knowledge/getting-started-with-precisionos-vr#updates-changes)
- [Using PrecisionOS VR](https://support.precisionostech.com/knowledge/using-precisionos-vr#main-content)

    - [PrecisionOS Applications](https://support.precisionostech.com/knowledge/using-precisionos-vr#precisionos-applications)
    - [Capturing & Sharing Media](https://support.precisionostech.com/knowledge/using-precisionos-vr#capturing-sharing-media)
    - [Collaborate Mode (Multi-User)](https://support.precisionostech.com/knowledge/using-precisionos-vr#collaborate-mode-multi-user)
    - [Demo Best Practices](https://support.precisionostech.com/knowledge/using-precisionos-vr#demo-best-practices)
    - [General VR Features & Functions](https://support.precisionostech.com/knowledge/using-precisionos-vr#general-vr-features-functions)
    - [PrecisionOS Dashboard](https://support.precisionostech.com/knowledge/using-precisionos-vr#precisionos-dashboard)
    - [Health & Safety](https://support.precisionostech.com/knowledge/using-precisionos-vr#health-safety)
    - [Learn How to Use the PrecisionOS Software](https://support.precisionostech.com/knowledge/using-precisionos-vr#learn-how-to-use-the-precisionos-software)
- [Troubleshooting PrecisionOS VR](https://support.precisionostech.com/knowledge/troubleshooting-precisionos-vr#main-content)

    - [Setup & Configuration Issues](https://support.precisionostech.com/knowledge/troubleshooting-precisionos-vr#setup-configuration-issues)
    - [Connecting to Wi-Fi](https://support.precisionostech.com/knowledge/troubleshooting-precisionos-vr#connecting-to-wi-fi)
    - [Collaborate Session Issues (multi-user)](https://support.precisionostech.com/knowledge/troubleshooting-precisionos-vr#collaborate-session-issues-multi-user)
    - [Hardware Issues](https://support.precisionostech.com/knowledge/troubleshooting-precisionos-vr#hardware-issues)
    - [Cadaverlab](https://support.precisionostech.com/knowledge/troubleshooting-precisionos-vr#cadaverlab)
- [Support Policies](https://support.precisionostech.com/knowledge/support-policies)
- [BodyWorks](https://support.precisionostech.com/knowledge/bodyworks#main-content)

    - [Using Tools and Features](https://support.precisionostech.com/knowledge/bodyworks#using-tools-and-features)

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