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PrecisionOS Mobile App: Troubleshooting "App Not Installed" Error in VR

Receiving an "App Not Installed" error after queuing a module from the PrecisionOS Mobile App? Follow these steps to install missing apps or check your subscription

The Issue

You have successfully queued a module from your PrecisionOS Mobile App, but when you select LAUNCH NOW inside the headset, you receive the following error:

"The selected app [App Name] is not installed. Ensure it is downloaded from the Horizon Store."

How to Install Queued Apps in VR

To launch a module recommended by the mobile app, the software must be physically downloaded to your headset hardware.

  1. Check your App Library: Press the Oculus/Meta button on your right controller to open the universal menu.

  2. Locate "Not Installed": Go to your App Library. Use the filter dropdown (usually set to "All") and select the "Not Installed" section.

  3. Install the Module: Find the app name that appeared in your mobile recommendation (e.g., BodyWorks) and select Install.

What if the app isn't in the "Not Installed" list?

If a module recommended by the PrecisionOS Mobile App is missing from your library, it is likely due to one of the following:

  • App Invites: PrecisionOS modules are often shared via direct invites. Check your email to ensure you have accepted all pending app invites. Once accepted, the app will appear in your "Not Installed" library.

  • Subscription Access: The specific module may not be part of your current subscription. If you believe you should have access or require access, please contact our team at support@precisionostech.com to request it.


    Note:     For a seamless "Practice-to-OR" loop, always ensure your VR headset is logged into the same account as your mobile app.