--- title: "PrecisionOS Mobile App: Why don’t I see my queued app in VR?" description: Fix missing queued apps in VR after using the PrecisionOS Mobile App. Learn how to ensure your mobile and headset accounts match so your Add to Queue selections appear in the PrecisionOS Launcher. --- [Skip to content](https://support.precisionostech.com/knowledge/precisionos-mobile-app-why-dont-i-see-my-queued-app-in-vr#main-content) English Show submenu for translations [More support](https://support.precisionostech.com/knowledge/kb-tickets/new?hsLang=en) ![PrecisionOS-logo-blue.png\]](https://support.precisionostech.com/hs-fs/hubfs/PrecisionOS-logo-blue.png?height=30&name=PrecisionOS-logo-blue.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.precisionostech.com/knowledge/kb-tickets/new) - Go to PrecisionOS Go to PrecisionOS Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support](https://support.precisionostech.com/knowledge?hsLang=en) 2. [Troubleshooting](https://support.precisionostech.com/knowledge/troubleshooting?hsLang=en) 3. [Setup & Configuration Issues](https://support.precisionostech.com/knowledge/troubleshooting?hsLang=en#setup-configuration-issues) # PrecisionOS Mobile App: Why don’t I see my queued app in VR? ## If you used the PrecisionOS Mobile App to ask Delphi for a recommendation and tapped “Add to Queue,” but don’t see anything in VR when you open the PrecisionOS Launcher, this is usually due to an account mismatch. ### **Why This Happens** The **Add to Queue** feature syncs your selected apps between: - Your **PrecisionOS Mobile App** - Your **VR headset (PrecisionOS Launcher)** This sync only works if you are logged into the **same PrecisionOS account** on both devices. If you are logged into different accounts: - Your queued apps **will not appear in VR** - The Launcher will look empty or unchanged ### **How to Fix It** ### **Step 1: Check Your Mobile App Account** On your mobile device: - Open the **PrecisionOS Mobile App** - Go to your **profile/settings** - Note the email or SSO method you used (Google, Microsoft, Apple) ### **Step 2: Check Your VR Account** In your headset: - Open the **PrecisionOS app** - Confirm the account you are logged into matches your mobile app ### **Step 3: Log Out and Back In (If Needed)** If the accounts don’t match: **On your headset:** - Log out of the PrecisionOS app - Log back in using the **same method and email** as your mobile app ### **Step 4: Re-Add the App to Queue (If Needed)** - Go back to the mobile app - Ask Delphi for your recommendation again - Tap **“Add to Queue”** Then: - Put on your headset - Open the **PrecisionOS Launcher** - Your app should now appear ### **Still not seeing your queued app?** - Ensure both devices are connected to the internet - Restart your headset - Fully close and reopen the mobile app ### **Still having issues?** If you’ve confirmed you are using the same account and the issue persists: **Contact PrecisionOS Support:** support@precisionostech.com - [BodyWorks](https://support.precisionostech.com/knowledge/bodyworks?hsLang=en#main-content) - [Using Tools and Features](https://support.precisionostech.com/knowledge/bodyworks?hsLang=en#using-tools-and-features) - [Getting Started](https://support.precisionostech.com/knowledge/getting-started?hsLang=en#main-content) - [Initial Setup](https://support.precisionostech.com/knowledge/getting-started?hsLang=en#initial-setup) - [Hardware Basics](https://support.precisionostech.com/knowledge/getting-started?hsLang=en#hardware-basics) - [Product Resources and Training Guides](https://support.precisionostech.com/knowledge/getting-started?hsLang=en#product-resources-and-training-guides) - [Implementation Resources](https://support.precisionostech.com/knowledge/getting-started?hsLang=en#implementation-resources) - [PrecisionOS Free Trial and Subscription Tiers](https://support.precisionostech.com/knowledge/getting-started?hsLang=en#precisionos-free-trial-and-subscription-tiers) - [Updates & Changes](https://support.precisionostech.com/knowledge/getting-started?hsLang=en#updates-changes) - [Using PrecisionOS](https://support.precisionostech.com/knowledge/using-precisionos?hsLang=en#main-content) - [PrecisionOS Applications](https://support.precisionostech.com/knowledge/using-precisionos?hsLang=en#precisionos-applications) - [Capturing & Sharing Media](https://support.precisionostech.com/knowledge/using-precisionos?hsLang=en#capturing-sharing-media) - [Collaborate Mode (Multi-User)](https://support.precisionostech.com/knowledge/using-precisionos?hsLang=en#collaborate-mode-multi-user) - [Demo Best Practices](https://support.precisionostech.com/knowledge/using-precisionos?hsLang=en#demo-best-practices) - [General VR Features & Functions](https://support.precisionostech.com/knowledge/using-precisionos?hsLang=en#general-vr-features-functions) - [PrecisionOS Dashboard](https://support.precisionostech.com/knowledge/using-precisionos?hsLang=en#precisionos-dashboard) - [Health & Safety](https://support.precisionostech.com/knowledge/using-precisionos?hsLang=en#health-safety) - [Learn How to Use the PrecisionOS Software](https://support.precisionostech.com/knowledge/using-precisionos?hsLang=en#learn-how-to-use-the-precisionos-software) - [Troubleshooting](https://support.precisionostech.com/knowledge/troubleshooting?hsLang=en#main-content) - [Setup & Configuration Issues](https://support.precisionostech.com/knowledge/troubleshooting?hsLang=en#setup-configuration-issues) - [Connecting to Wi-Fi](https://support.precisionostech.com/knowledge/troubleshooting?hsLang=en#connecting-to-wi-fi) - [Collaborate Session Issues (multi-user)](https://support.precisionostech.com/knowledge/troubleshooting?hsLang=en#collaborate-session-issues-multi-user) - [Hardware Issues](https://support.precisionostech.com/knowledge/troubleshooting?hsLang=en#hardware-issues) - [Cadaverlab](https://support.precisionostech.com/knowledge/troubleshooting?hsLang=en#cadaverlab) - [Support Policies](https://support.precisionostech.com/knowledge/support-policies?hsLang=en) [![Chill listening crop-3](https://support.precisionostech.com/hs-fs/hubfs/POST%20square.png?width=24&height=24&name=POST%20square.png "Chill listening crop-3")](https://www.precisionostech.com/?hsLang=en) PrecisionOS Support Copyright © 2026, PrecisionOS