PrecisionOS Mobile App: Why don’t I see my queued app in VR?

Why This Happens

The Add to Queue feature syncs your selected apps between:

• Your PrecisionOS Mobile App
• Your VR headset (PrecisionOS Launcher)

This sync only works if you are logged into the same PrecisionOS account on both devices.

If you are logged into different accounts:

• Your queued apps will not appear in VR
• The Launcher will look empty or unchanged

How to Fix It

Step 1: Check Your Mobile App Account

On your mobile device:

• Open the PrecisionOS Mobile App
• Go to your profile/settings
• Note the email or SSO method you used (Google, Microsoft, Apple)

Step 2: Check Your VR Account

In your headset:

• Open the PrecisionOS app
• Confirm the account you are logged into matches your mobile app

Step 3: Log Out and Back In (If Needed)

If the accounts don’t match:

On your headset:

• Log out of the PrecisionOS app
• Log back in using the same method and email as your mobile app

Step 4: Re-Add the App to Queue (If Needed)

• Go back to the mobile app
• Ask Delphi for your recommendation again
• Tap “Add to Queue”

Then:

• Put on your headset
• Open the PrecisionOS Launcher
• Your app should now appear

Still not seeing your queued app?

• Ensure both devices are connected to the internet
• Restart your headset
• Fully close and reopen the mobile app

Still having issues?

If you’ve confirmed you are using the same account and the issue persists:

Contact PrecisionOS Support: support@precisionostech.com