In order to access the PrecisionOS apps, your headset will need to be connected to the internet via your Wi-Fi network; some possible causes for Wi-Fi issues and how to fix them include:
- Incorrect password: make sure that you have entered your Wi-Fi password correctly. Try disconnecting from the network, reconnecting, and re-entering your Wi-Fi password.
- Captive portals: this is a web page that requires you to interact with it before your device can fully connect to the internet; usually this is to present terms of service, or a login requirement. Commonly found on public Wi-Fi networks in businesses, airports, hotels, and other venues that offer free Wi-Fi, this type of network is not suitable for the configuration of your headset but may be fine for use after the initial setup.
- Restricted networks: restricted networks are common in offices, hospitals, and other facilities where network security is important. These networks often have restrictions that impact the connectivity of the headset and make functionality like casting and collaborate mode difficult to facilitate. You may need to contact the network admin with further questions.
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Weak signal: if your Wi-Fi network signal is weak, your headset may not see it. Try moving closer to the router (internet connection device) or switching to another Wi-Fi network with a stronger signal.
Before you begin Wi-Fi specific troubleshooting steps, please reboot your headset to see if that resolves the issue. To do this:
- Hold down the power button on your Meta Quest headset.
- Continue holding until you see a prompt in VR to reboot your headset.
- Select reboot, then try connecting to Wi-Fi again.
To change the Wi-Fi network your headset is connected to using the Meta Quest mobile app:
- Turn on your headset and open the Meta Quest mobile app on your phone.
- Tap Devices in the bottom menu, then select the headset that you are currently using.
- Tap Wi-Fi.
- Tap the new Wi-Fi network you’d like to connect to and enter the password, if prompted.
- Tap Connect to Wi-Fi.
To change the Wi-Fi network your headset is connected to from your headset:
- Press
/
on your right Touch controller to pull up your universal menu.
- Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
- Select Wi-Fi.
- Select the Wi-Fi network you'd like to connect to and enter the password.
- Select Connect.
Note: If your headset is configured with ArborXR, please check that you are not using an incorrect password, connecting to a restricted network, having a weak signal, or encountering a captive portal. If the issue persists despite confirming that these aren't the problem, please contact us at support@precisionostech.com.