You might need to factory reset your headset if you are experiencing problems with the headset.
- A factory reset can be performed if you’re experiencing problems with the headset – for example, major software crashes.
- You might need to perform a factory reset if your headset isn't connecting to Wi-Fi during the initial setup.
- You might also factory reset your headset if you decide to lend or give it to someone, and you want to get rid of all your content and account information before handing it over.
NB - It is important to note that a factory reset will wipe all the data on your headset and restore your Quest 2 to the software state it was in when it first came out of the box.
A factory reset on the Meta Quest 2 is a simple process, and it can be done via your headset or phone. If, for instance, your headset is frozen and unresponsive, then you can do it via your phone.
Using your phone:
- Open the Meta app on your phone.
- Tap Devices in the bottom menu.
- Tap the headset connected to your phone.
- Tap Advanced Settings.
- Tap Factory Reset and then Reset.
Using the headset:
- Turn off your headset.
- Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
- Use the volume buttons on your headset to highlight Factory Reset and press the power button.
- Use the volume buttons on your headset to highlight Yes and press the power button.